Zoom meeting audio not complete (Liberty Air 2)

Whenever I use LA2 during zoom meeting, the audio is always not complete as if the bass sounds are missing. It’s fine when hearing people talking, but the problem is really showing when listening to music and watching videos on Zoom with other people because the “music is not complete”. I don’t know how to explain it , but it’s like you’re only listening to the “front layers” of the music.

We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Thank you for trying some torubleshooting already, it seems that the issue was unusual.

Be assured that we always stand behind our products, providing an 18-month warranty that covers any quality or manufacturing related issue. Please don’t hesitate to contact us at service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.

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