I received the 6 foot PowerLine+ Lightning Cable in July as a member of the Power User program. It’s been working perfectly on my iPhone 6s since I received it. This morning, I plugged in my iPhone as I always do, but it wouldn’t charge my phone Ive always been completely confident in Anker products, so I became worried it was a problem with my phone. I grabbed a different cable to be sure, and my phone began charging without issue. That said, it must be a defective cable. However, having received it for free, as a power user, is it still covered under Anker’s warranty?
Hi @bleaum , yes the power user samples are still covered by Anker’s relevant warranty for the item. Had to use it myself on a pair of NB10 sports.
Just reach out to firstname.lastname@example.org with the serial and/or rough date when you claimed the sample
Good to know because I wondered about that when I had problems with the C1 Dashcam. But after doing some troubleshooting with Roav, I was cool as a cucumber . Gotta love Anker/Roav support.
thats awesome news that you get products using the power user program that is still covered by the warranty
So you are telling me that the lightning cables that I got as samples are still covered by the warranty I did not know that but what if you throw away the box with the warranty number how Can I replace my cables and what about screen protectors I dropped my phone and it feels weird without a screen protector on my phone
thx good to know
I had a similar problem/situation with a different company, maybe a year or so ago, and their answer was “no.” I expected the same from all…
Then again, Anker is pretty dang awesome overall and now that I know this, I don’t think I could Anker products any more! Thanks- I’ll be in touch soon
It should be still covered
Just send them a e-mail. I had a product that I got from power user before that failed and they were happy to replace it
please check if the 4th pin is dirty, if so, please clean it and try again
Interesting advice! Thanks @demol3 - I’ll give it a try now