I’m trying to submit a request for a warranty exchange and I did this through the website form. However when I submit the form I just get a message temporarily saying “request successful” and then the form is blank again. I haven’t received an email to confirm that my support request has been received. How can I get confirmation that my support request was received?
You should normally receive a confirmation email and reference number within 5-10 minutes of submission (I’d check junk folder as well). If you have not received an email in 1-2 hours you would be best to submit your issue via firstname.lastname@example.org with your item, serial, fault encountered and troubleshooting steps taken.
Don’t worry, you will definetely get an answer from them.
Just check again in your folders, and maybe check again any typo you may have made.
If you haven’t received a rely within 3 working days, please let me know.