Volume control not working on Mac with Soundcore Life Q20

When I’m using my Anker Soundcore life q20 headset the volume control in my mac does not make any change in the volume level of the headphones. I have to use the buttons in the headset instead to increase/decrease the volume.

Another interesting information is that when I’m in a call the volume control works well (google meet, slack, ms teams, etc.). Also, volume control from apps like Spotify does change the volume of the headphones, unlike mac volume control.

Any ideas on what is happening?

You should move to the soundcore community.

Do you have the same behaviour with a fresh pairing?

Hope you found a fix

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Yes, I paired many times without success.

Thanks for your answer.