I have the Anker USB C to Ethernet adapter. It works well until the laptop goes to sleep. When I wake it back up, I have to unplug/replug the adapter in order for it to be recognized.
Is this a setting with Windows 10 or the laptop that I need to change?
Thanks much for any suggestions.
As far I consider this could be an issue of WIN10,
I am a LINUXER so these kind of problems are quite normal!
If you get no satisfying answers from other WIN users here,
you should do more research on Win forums
There is no WiFi to this network adapter, only Ethernet. If I leave it for a long time, it often stops working; if I put it to sleep, it often does not work upon wake up.
Thanks for writing to AnkerDirect with you issue
To enable the device to not shut off on standby.
Please follow the steps below.
1.Find Device manager
2.Look for Universal Serial Bus Controllers—USB Root Hub right click USB Root Hub then select properties,
3.On the tabs above find Power Management— uncheck the box “Allow the computer to turn off this device to save power” and then click “ok”. Reboot the laptop/computer to see if it
If the issue still persists, you can contact us via [email@example.com] and we will be more than happy to help you out as per the 18-month warranty policy.
thank you so much @AnkerSupport