The left bud can't charge ?

My Soundcore Liberty Air always works well. But now, the left bud doesn’t work. When it is put in the case, the light works but when i take it away the case, the light will immediately stop working. The light also doesn’t work when i try to hold and tap it to reset. Is this happened because the case can’t charge my left bud? What should i do now?

Check the affected bud for debris and the charging port for debris.

Once trying that then email support quoting order details and serial number.

I had the same problem with the first pair I received. I think there was a defect in one of the shipments, because not everyone has had this issue, but those who have, have had the same problems. Yea, you are best off email with the Order# and tell them you have troubleshooted it. BTW

    Reset Earbuds
  1. Take buds out of case, making sure the case is charged.
  2. Put them back in and leave the lid open.
  3. With the lid open press and hold the button on the back for 5 seconds or until the buds flash red
  4. Once you have done that they are reset and if you are still experiencing the problem email Support