Hss anyone else had this message? This is the second time I have had this message and the camera’s don’t record while armed when this message is showing in the app and I am unable to restart the home base in the app it just comes up with the same message. The problem is I’m unaware of the issue until I open the app to check recordings. I have to press the restart button on the homebase to get the system working again which is no help if I’m away. I need this system working as we’re having problems with drug addict neighbour’s. Any advice appreciated.
I would recommend contacting the Anker support for this issue. I would be concerned that any suggestions may help but if there is an issue, you will not have wasted time when you could have already been getting potential tech support and resolution earlier than later since you do have issues in your neighborhood.
Thanks, the problem is I live in Australia and purchased the product from JB HI Fi and when I had an issue with a camera, I contacted eufy support and was told I had to contact place of purchase as eufy had no record of my purchase. JBHiFi will most likely ask me to return the product and I will have to wait for a replacement if they can find the problem and I will be without the camera’s while I wait.