I am a recent purchaser of the Eufy Cam system. I have the 2K Battery Doorbell, 2 2K Pro’s, and 1 2C camera. out of all of these, when I get an alert that motion was detected on the 2C, I go to the events and stream the event. However, the video does not stream while the audio does, it simply looks like a dark picture - even though the alert is in the middle of the day. If I were to download the recording and play it, it looks fine. This is only happening on the 2C recordings.
I have stopped and restarted the 2c, I have formatted the Base Stations storage location, I have even restarted the base station - all of which does not resolve the issue.
This is not acceptable when there is a real issue going on. Has anyone else experienced this and found a solution?
The following is the firmware currently loaded:
2C: 1.6.6 (2020-08-14 16:21:51) / Sub version: 1.0.70-20200706
Base Station: 220.127.116.11h (2020-08-13 05:42:09) Sub Version: 18.104.22.168
I don’t recall this happening on the previous version of the base station, but I recently purchased the devices so I cannot be 100% sure.
Any assistance would be greatly appreciated