Stops charging

I am from Philippines. I bought Powercore Speed 20,000 mah last February 2018. Yesterday, March 4, 2018,I charged my 2 days old Samsung Galaxy J7 Core. When it reaches 75% it suddenly stops! What shall I do? Is it normal?

  1. Try different cable
  2. Try different charger
  3. email with order details, product serial number, evidence you did the two steps above, and they will resolve your issue.
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Did you purchased on Aliexpress?

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