Speaker Bluetooth Soundpro does not make sounds anymore


all of a sudden my speaker Bluetooth SoundCore Pro does not make a sound anymore.
It is fully charged, connected and was paired just fine since August when I bought it.
It used to make a sound when I turned it on and off - no more sound. It turns on and off and the PC recognizes it but no sound…any idea how to fix this?

@Alexandra_Arredondo We are sorry for the problem you have with the SoundCore Pro speaker. From the description, the speaker should be defective. In this case, we are happy to help you with the exchange or refund. Could you please contact us via support@anker.com? We will help you out ASAP. Thanks


@AnkerSupport to the rescue :slight_smile:

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