SoundCore Won't Play on MacBook or iPhone

My SoundCore speaker connects via Bluetooth to my iPhone and my MacBook Air, however, nothing comes out! I have done all the typical, restarting of devices, deleting or forgetting the device on Bluetooth, etc. Nothing works. Should I just return and get a different brand or is there an actual fix?

Test it via the cable, please
If there is no sound, it should be defective!

Sorry to hear that! Does the speaker make any sound when you first turn it on? You should hear a beep or a “whoosh” sound.
At any rate, feel free to reach out to for assistance.
If you bought it from Amazon less than 30 days ago, you could exchange it through them as well.

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