Was running in light rain while wearing these on and now they won’t turn off and the volume+ button has completely stopped working
We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Thank you for trying some torubleshooting already, it seems that the issue was unusual.
Be assured that we always stand behind our products, for the order from our in-store or authorized store, providing an 18-month warranty that covers any quality or manufacturing related issue. Please don’t hesitate to contact us at firstname.lastname@example.org by detailing your order number and the problem you come across. We will reply you within 24 hours.