Recently, I purchased a pair of Spirit earbuds and they’re pretty good sound quality wise. But, I’ve run into an issue that I can’t figure out how to fix.
On my Moto G5 Plus phone, if I’m watching a video and I pause it, the earbuds go completely silent. This includes the buzzing sound they normally have when turned on. Then, when I start the video again, the volume starts at 0 and slowly goes up to the volume my phone is at. This is extremely annoying because if I’m listening to music, pausing it and coming back will cut out a good 3-4 seconds of the sound.
I tried using the earbuds with my laptop and they worked fine. I connected a different pair of wireless headphones to my phone and they worked without any problem. I want the sound to stay at where I have my volume set at, I don’t like that it starts quiet and takes time to get louder. I have already restarted my phone and disconnected and reconnected the earbuds multiple times, nothing seems to work.
If deleting the Bluetooth profile from your G5 doesn’t work it may be a Bluetooth compatibility issue (but that phone should have a newer Bluetooth version).
I would suggest contacting @AnkerSupport and see if they can sort this out. Make sure to tell them what steps in the troubleshooting process you have done, give them a serial number, and where/when/order # when contacting them. This will speed up the process.
It’s my feeling that If this is a feature, it should be user-selectable on the earbuds/speaker itself in some way, not an app or otherwise because I really do not like it. When doing Bluetooth audio delay tests on newer Anker Bluetooth devices (on an iPhone/iPad, how the keytap itself is synced to the sound you hear), I was wondering why the first keytap is never heard…only subsequent ones are.
I’m facing the exact same issue too. I use a couple of language education apps where I play short sentences. Due to this problem I cannot hear the first couple of words at the beginning of the sentence because the volume is so muffled and takes time to reach my set volume. A deal killing issue for sure! Please suggest a fix for this.
@Johncena5moves, @Karan_Chhabra, @shanalikhan, @Wenzil36, @Adriano_Tanoue, So sorry for all the inconvenience the fads in and out issue caused to you. We confirm it is the design feature, the volume will change from zero to normal level after the music starts, pauses, or in low battery. This is designed to protect customers’ hearing. Considering some of the customers don’t like this feature, we improved it for the new batch. If it bothers you, please contact us via firstname.lastname@example.org. We will help you with the exchange. Thanks
Same issue, same frustration. I am using a language learning app that plays very short samples of speech. This volume ramp feature means that they are ALL inaudible because they’re over before the volume has ramped up.