SoundCore Select dropping audio

I got my SoundCore Select for myself a few days ago and I’m having an issue where the audio will cut out but the source will keep playing the tracks with no audio.

It does this a couple time a minute with both bluetooth and an aux cable. The only way to start the audio again is to pause and then play again.

I tried the speaker on a different phone and got the same results.

Sounds like a possibly faulty unit, as you mentioned it is occurring on both BT and aux over multiple devices. Reach out to with your serial, purchase date and troubleshooting steps taken for assistance or replacement under your 18 month warranty.