Soundcore motion + not showing battery status

I have a problem with my Soundcore motion + speaker. It is not showing battery status correctly (on the connected to it smartphone) - it always shows 100% , even when the speaker has been used for hours. Problem occurs on different smartphones as well (checked it on OnePlus and Samsung and it shows 100% battery on both devices). Have anyone encountered this issue and if so did you find a solution?

Ps. I tried third party battery checking app , it also shows 100% (when i know it was used for hours ).

Hi @Qba101 have you checked the firmware is at the latest version using the Soundcore app? You could also try powering down while holding the power button.

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Sorry for deley in response. I’ve tried both of this things and nothing works… still it’s showing 100% all the time