Soundcore Liberty Air 2

Hi guys, i just bought a new pair of Liberty Air 2!!! Amazing sound!!! Is best deal that i did with this.
I have a small issue and i need your supprort. I have downloaded the official app in my iphone X but i can’t find i can’t synchonize my pods with app. Open/Close bluetooth , connect/disconnect, reset already done.

Any idea what is the issue?

We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual.

Be assured that we always stand behind our products, providing an 18-month warranty that covers any quality or manufacturing related issue.

Please don’t hesitate to contact us at service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.