Hi, Just thought I would add to those who have posted. I purchased soundbuds slim on Amazon. I bought them for work computer where I occasionally have a need to watch a youtube video (maybe once or twice a month). I don’t listen to music at work. At about the 6-9 month mark soundbuds would not come on. Thought It just needed charging so I charged them for a few days and set them aside. Next time I tried them they would not power on. I thought, maybe I didn’t get them plugged in well. Repeated the process and still would not turn on. I ended up not contacting Anker until they were one month out of warranty. They were no help. for those of you with the problem this is what I found during my researching the problem.
1 Red light comes on dimly when plugged in to charge.
2 Will not power up regardless of how long you hold the power button
3 Earbuds will not reset by holding the + & - buttons for any amount of time. (Anker Support Suggestion)
4 Base on other posts tried holding power button while repeatedly plugging and unplugging USB charging cable. Didn’t work. (tried several cables and charging sources)
I have bought a lot of Anker stuff and generally had good luck (cables, power supplies, etc). Very disappointed in these. Not too expensive so not a killer but I won’t be buying anker earphones, earbuds etc. again.
From what I have read this is not an uncommon problem. Anker should figure it out and post result so people can see any possible solutions. If there is a work around to reset the earbuds that would be great. The concern for the customer and the product performance should not just fall off the face of the earth when the warranty period is up. It is not about the legal liability but the concept that product performance and customer satisfaction is a long term importance to the company.