Sound Core Mini stopped working

Greetings, we’ve bought Sound Core Mini model A3101 year and half ago. A month ago this product has stopped working. The sound wasn’t coming out when we turned it on. Even though when we plug it in the charger, the white light is working. But when the on/off button is switched, it makes a loud “buff” noise and turns off. How can I fix this problem?

1 Like

Sounds like you got a bad unit, contact support

1 Like

@Murun_Saito You may be just within your 18 month warranty period, reach out asap to Soundcore support and get this addressed…

You should contact the support ASAP (18 monthts warranty)
Good luck!