I just bought a SoundBuds Curve Bluetooth headset and I have found that the “multipoint” pairing only seems to work for the ear buds and when I try to use the microphone, it doesn’t work. Can anyone confirm that they can pair this device with two phones or a phone and a PC and use the microphone on both devices? Thanks!
We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Please try the following steps to see if it helps at all.
Based on your situation, for the multipoint pairing mode, be advised that you could press and hold the + and - buttons simultaneously for 3 seconds to enter multipoint pairing mode (With the first mobile device connected). Once multipoint pairing mode is entered, user can connect a second mobile device to Soundbuds Slim (The second device must be connected manually), but please note that the Anker Soundbuds Curve can only play music on one mobile device at a time.
If the issue still persists, don’t worry, please don’t hesitate to contact us at firstname.lastname@example.org by detailing your order number and the problem you come across. We will reply you within 24 hours.