Souncore Motion+ connected but not showing up as an audio device

As the title says, I can connect to my Dell on Win10 but the speaker shows as ‘other’ device and not as an ‘audio’ device.

Driver is up to date, I restarted the computer 3 times, unpaired the speaker and paired again. It works on my phone but not the laptop.

Any help would be great, even if someone could tell me how to factory reset the speaker.


With windows 10, you cannot rely on driver update to keep your bluetooth driver current. You need to find the manufacturer of your bluetooth card and go to their website to get the current driver. Once you do this it should be able to connect to your computer properly.

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I would do as @Tank suggested.

I have the same issue with most of my Windows 10 computers. Update the drivers and that should work.