Samsung connection issue?

I have a soundcore flare that I have been using with no problem via a Samsung S7. I’ve now got a S10 and the flare will not connect to it. The S10 is able to see the speaker and pair with it but will not then connect.

This seems to be a very specific problem because the S10 will connect to any other bluetooth device and the speaker will connect to my iphone.

My wife was never able to connect to the flare with her S7 though and I’m wondering if there is some issue where the flare is unable to connect to more than one different samsung device?!

Any suggestions appreciated!

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