Right Earbud not charging and not automatic switching on

I purchased a liberty air 2 on 2 march 2020. Up until the day before yesterday it was working alright , but from yesterday , i.e 05/09/2020 the right earbud is not functioning properly as it is not automatically charging when put in the case and also when the case is being opened by me the right earbud does not automatically switches, I have to touch the sensor to get it to switch on but once connected the battery indicator shows only 40% of the battery.
I urge the customer support of sound core to please help me with the problem and how to resolve it at the earliest.

Give the contact points a good cleaning with alcohol and a qtip, also make sure that there is nothing inside the case blocking the charging pins from connecting with the charge pins on the earbud

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