Question about 2C wifi

The picture quality is great but while viewing the stream the wifi symbol has a \ through it. I’m not entirely sure what this means.

Had a similar symbol on my EufyCam E system, which seems to be a false report of the WIFI not being connected. Think its a small bug / glitch as a restart of the Homebase normally resolves for me.

Perhaps @AnkerTechnical @AnkerSupport can confirm?

Thanks for reaching out!

We really appreciate you reaching out and letting us know your concern.

If the issue still persists, could you please let us know the serial number of your Homebase device device and send an email to

Apologized again for any inconvenience caused. Any other concerns we can address in the future, please feel free to contact us.