Problem with Soundcore Liberty Lite a few weeks old

Bought from Amazon Germany a few weeks ago.
Worked fine.
Today broken Bluetooth connection.
When I put the ear pieces back in the box only the left has a white light.
The right when pressed blinked white, then blinked Red. Then NOTHING.
LEFT ear piece still has white “ready” light but nothing from RIGHT ear piece.
Not working not connecting.
Are they broken should I just ship them back for a replacement.
How do I make them work?..
Saw possible reset hold both buttons for five seconds. I did that but nothing working.
Help please.

I would contact soundcore are

They will help you fix them, or replace them…

These aren’t the ear buds that need to have the film removed?