I’ve bought your product 1 month ago.
I’ve got the 1st version (no SN inside the box)
The left eabuds shutdown every minute then reconnects 10seconds after.
After 5minutes bothe shuts down. When I try to reconnect, only right one works.
So I have hard reset them with this method :
- delete the Bluetooth profile from your phone.
- Put both earbuds into the case…wait a few seconds then proceed to step 3
- Take out the right earbud and tap the side 4 times, then out back into the case.
- Remove the left earbud and tap the side 4 times, then out it back into the case.
- Take both out of the case at the same time, you will see the lights on top flashing white or blinkin in a breathing way.
- Once the earbuds start this or flash red, reconnect to your phone and enjoy your music
It works for a minute, then left earbud starts again to reboot, and so on again.
Could you advise me how to make your product working ?
Thanks in advance