Powercore 10000 stopped charging iphone

Anyone experience this?
My Powercore 10000 stopped charging my iphone 7+. The Anker Battery charges fine and seems to charge micro usb devices fine. My iphone however takes multiple attempts with many different cables to finally show a charge indicator and then it never moves the charge percentage anywhere.
I try the same iphone cable with other packs or wall chargers and everything works fine.

Is there a way to reset the pack through some power button sequence or should i just reach out to anker CS?


Hi @bill_rae,
Could you check the charging port on your iPhone for pocket lint? My phone does this from time to time, but once I clean it out with a toothpick, it will charge fine. Your power bank seems to be OK since it charges other devices. But if all else fails, feel free to contact support@anker.com.

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