Hello everyone this is my first post here
So I bought this anker portable battery about 6 months ago and now nothing is charging. When I hold down on the button the 1st and 3rd lights show but only when I hold the buttons. I have tried charging it but it isn’t helping.
Thanks for any help
Seems like there is some problem with the LEDs. Please try the following troubleshooting is helpful or not:
- Plug both ends of the micro USB cable into the input and output port of the battery at the same time for 3-5 seconds.
- Fully recharge and use up the battery again to see if everything works properly.
- Try a different wall charger and cable.
If the problem remains, please reach us at firstname.lastname@example.org to start a warranty claim for a replacement.