Pairing a already installed Cam

Hi,
while configuring Apple Home App I reseted my Homebase 2. Now I have to re-pair all devices again. But one camera is installed at the roof of my house and I have difficulties to get to it. Is it possible to pair a camera without having it next to the Homebase?

Hey @uumeyer,

So sorry to learn the issue with your camera setup.

We sincerely sorry to let you know that once the Homebase has been reset, you do need to pair the camera device next to the Homebase.

For Homebase 2, when you reset the Homebase, it will back to the factory setting. Apologized again for any inconvenience caused.

If you need further assistance, please feel free to email us support@eufylife.com.

Any other concerns we can address in the future, please feel free to contact us.

Is there a way you can move the homebase closer? Move it to an upstairs bedroom to see if it pairs?