No sound from homebase2

My homebase 2 (purchased 1st September 2020) has stopped making any sound at all, it is also paired with the battery doorbell, it doesn’t make a the chime sound either.


I’ve restarted it, I guess next step is a full factory reset but I don’t want to lose the videos.

Go into the app> click Security> Select home base> click on the cog wheel for whichever setting you have activated and make sure notification/alarm is checked off.