No settings option on Eufy 2c with original HB

Hi, I just added 2 new 2c cams since I heard that they are supported on the original homebase. My HB is updated to 2.069. I only had 2 options to choose when adding (eufycam or eufycam E). I chose plain eufycam. I can can view live feed ok. The camera was updated but I cannot tell what version as I cannot access the settings on either one. There are several different ways to access the settings and none worked. I have 2 other eufycam E’s and they work fine. Any help would be greatly appreciated.

Thank you for letting us know your concern. @10s_fan

In this case, please try to :

  • Upgrade the eufy security app to the latest version, and let us know the app version
  • Change the network to a Wifi network and see if it helps

Meanwhile, please also let us know your eufy account and the serial number on your Homebase device.

Thank you so much for your patience. Looking forward to getting you taken care of as soon as possible!