No camera stream in Eufy Security portal possible

Hi Community,

as the subject is already saying it: for me it’s not possible to see the live streams of my two eufycam 2C in the Eufy security Webportal.
When I press the play button is see a black background but nothing more. Flash play is installed. Doesn’t matter if I am using the Safari or Chrome browser - the result is the same.

Everything is fine in the Eufy app on my mobile.

Anybody the same issue or an idea how to solve that?

Hi @Basi

Thank you so much for reaching out.

In this case, please try to :

  • Upgrade the eufy security app to the latest version, and let us know the app version
  • Change the network to a Wifi network and see if it helps

Hope this information helps. If we can offer further assistance in the future, please do not hesitate to contact us again. We’re always ready to help!

Hi AnkerSupport,

  • App Version installed on my iPhone is 1.6.5 which is the lates available in the App Store.
  • My home base is already connected via WiFi since the first day it has been installed by me.