New Homebase 2 from Wireless Doorbell does not produce sound

My new Homebase 2 does not produce any sound at all when pairing with the app, pairing with the doorbell, or when setting notification or alarm sounds. The light does blink to indicate that the homebase is in fact trying to make a sound and I can pair by clicking the button on the back. Firmware is at the latest version. Should I RMA or am I missing something?

@Pathogen_virus I would suggest logging a support call with