If I pay several hundred euros for a camera
security system, I would like to have a detailed manual on it, in my own language. In this case, German.
I asked especially before and the answer
was: Of course that’s there! Was it not, though. So now I have to spend many
hours searching forums, reading at Kickstarter, etc., to get the most urgent
questions answered. Sorry, but nothing like that can be done.
Since the system was also sold to Germany, there should be. Even speaking English doesn´t understand every word!.
In the campaign everything sounded more than perfect and now the answer to almost every problem that arises … there it is our turn, it comes in an update … first of all, you should take up the
function that the cameras want to accommodate people who want to approach the house. Without that, you can throw away the cameras! I am quite amazed and
outraged that the basic functions are faulty.
In everyone´s interest, support should answer these questions quickly…
While I understand your frustration, have you tried messaging EufySupport on the Kickstarter pledge page? You can also use the live chat function of the eufylife.com website and/or send an email to email@example.com for quick assistance with a digital copy of the manual for your device…