Hi. I could use some help, please!
I bought an Anker 4-Port USB 3.0 Unibody Aluminum Portable Data Hub with 2ft USB 3.0 Cable for Macbook last fall and it’s everything I could ask for in a hub. However, the connector to the MacBook’s USB port isn’t snug and jiggles, apparently causing a lot of static/crackles in my headphones. After a while, it makes me nuts. If I gently press the connector tighter into the port the static all but goes away.
Any suggestions are welcome.
Thank you for bringing this issue to our attention via the community.
Please try the following troubleshooting to see if that helps at all:
- Unplug all USB devices and unplug this hub from your computer for five minutes to retry
- Try a different headphone to see if the issue still persists
If the issue still persists, you can contact us via firstname.lastname@example.org and we will be more than happy to help you out as per the 18-month warranty policy.
Sorry for the inconvenience caused and thanks for your understanding.