Liberty Neo right earphone won't turn on

As the title says, the right earphone won’t turn on most of the time when taking it out of the case, preventing them from connecting to my phone. In addition, the button seems to have stopped working on the same one. Could anybody help me figure this one out?

Hi @Liam005 and welcome! Make sure the charging pins are clean to ensure a full and proper charge, completing a reset can also help issue like this.

If you are still having issues and are within your warranty period you can also reach out to or for assistance under your warranty.