Left Earbud on Liberty Air not charging

My liberty air with the serial number inside the charging case, is not functioning on the left earbud, even the LED doesnt come on. Can you please help?

We are sorry to learn you’re having trouble with your Liberty Air. During daily use, the earbuds may sustain a lot of contact with hands and moisture, which can cause interference with the connection.

If the serial number is printed inside the charging case, search “h0g9UZIEgJo” on YouTube for detailed steps on how to reset the headphones. Make sure there is a red light flashing 3 times after you hold down the touchpad for 7 seconds.

If the issue still persists, don’t worry, please don’t hesitate to contact us at service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.

Thank you!

Clean the charging receptacles on the left earbud, and on the left side of the case. Use a toothpick with a small amount of cotton on the end, and some sterilizing alcohol.

Your left earbuds probably isn’t charging properly.