From the beggining my left earbud (soundcore iberty air) doesn’t start to charge when I put into charger. I’ve got to take it out and put it into it several times until it starts to charge.
Is this a normal behavior?
Thanks for your help in advance.
It isn’t normal behaviour but do you know if the charging contacts in your case and on the left bud are clean? That might be causing an issue, otherwise contact Anker support (email@example.com) to troubleshoot. Good luck!
@inthemdl is correct. Try cleaning them first, and then contact firstname.lastname@example.org
You can watch a video on how to clean them here.
This definately is not normal. You should let support know asap to get a replacement
Hate to ask, but did you make sure to remove the plastic film that covers the contacts? Sometimes the glue residue gets left behind and can cause charging issues, so giving the contacts a good cleaning to help rem oil very the residue is required
Lol. It’s in the quick start guide video after all
You would be surprised how many people overlook the simple things in their rush to use a product
good point. I remember seeing plastic cover over both my liberty airs
You could try to reset the liberty air and see if it can help.
I had that issue and I solved it by cleaning all the points of contact.
Try to keep your cases clean