So I’m a newbie around here and I just got a pair of liberty air, so when i bought it, it does not have any battery, because of that i put it into the charger then charge but i notice smth weird since my right earpod have white led but my left one does not showing it on, so is this strange ? or my left earpod just showing that i does not fully charge ?
Have you removed all the seals?
I’d also look inside the case for any sign of dirt, debris.
These will be the initial asks of you from support so if you email them showing evidence you covered all the obvious causes you’ll get to resolution a day or so earlier.
Just an update: This user also posted on Reddit, turns out they had a faulty pair as they returned it to the stire and they replaced the pair for them