Is my ankel powercore 10.000 defect?

I just recieved my Ankel powercore 10.000.

When I charge it the leds dont show and when i charge my iphone 6 the leds dont show either. It does nothing… is it broken or do i do something wrong?

Does it charge it?

No it doesnt charge my iphone… it does nothing… no charging, no lights…

its brand new so I dont know if its my fault or defect.

Shoot an email to
They may provide a few troubleshooting steps. If none of them work, then they will likely gladly send you a new one. Sorry to hear you’re having issues!


As @joshuad11 said, please contact us via, my colleague will glad to help you!:blush: