Is it just me? June 15 the Eufy server is down again?
The servers are indeed down at the moment. They have posts on Eufy community and 1 post here saying they are working on it
Sincerely sorry for the inconvenience caused.
The server was back on line at 4:15PM EST. Jun 15th (1:15 PM PST. Jun 15th).
We know apologies aren’t enough here, but please re-check your devices again, everything is back to normal right now.
Thank you for the response @AnkerOfficial
My folks are seeing a constant “Camera is offline” message after an apparently successful setup process with a new Indoor Pan & Tilt 2K.
Are there ongoing server issues that could be causing this? My dad says he’s getting a firmware update prompt at the end of the setup steps, but the update fails.
Welcome to the community and sorry for the inconvenience caused.
The server issue has been fixed already. The situation you’ve mentioned seems like a different issue.
Please email us at email@example.com for further assistance. We will be able to help you case by case through the emails.