I just purchased three EufyCam 2 cameras and the base station

It says that my cameras need to be updated but when I choose “update” it just spins forever and doesn’t update. How can I get them updated?

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Hey @Home_Cameras5!

Thank you for letting us know your concern.

If possible, could you please send us a few photo references to look into this case for you?

Please feel free to reach out support@eufylife.com for further assistance! Looking forward to hearing back from you.

Thank you an have a good one!

What kind of photos?

@Home_Cameras5 The screenshot of the update page would be perfect :slight_smile: Thank you!

The camera just shows updating with the circle animation for over 10 min. I have tried updating with it plugged into the home base via usb and it still was the same result

Did it ever update?

No. It did not.