I just rebooted my nebula after it started crashing when i was playing Netflix and now it wont boot up it just kept on staying up until the Anker logo after powering it on. How do i manually factory reset this. They don’t have it in the manual as well can somebody help me?
Sorry, wish I could help
Contact email@example.com they will be able to assist you better
Thanks for letting us know the issue. In this case, please try below steps to see if it helps at all.
- When Capsule is powered off, press and hold “Volume+” and “Power” buttons simultaneously for about 4 seconds until Nebula screen appears. Then Android’s robot logo will appear on screen.
- Then, press and hold “Power” button, follow by pressing “Volume+” and the Android Recovery screen appears soon.
- Press “Volume-“ button to skip to “Wipe data / Factory reset” option.
- Press “Power” button and choose “Yes”, system will automatically jump back "
If the issue remains, please get in touch with us via firstname.lastname@example.org for further help. Thank you!
Anker Community team