While setting up homebase 2 the light is still red it didn’t turnt to blue
Same here. Ordered the Video Doorbell Battery version and tried to configure the Homebase 2 today.
I contacted support and Evan did some troubleshooting without getting the unit working. He is preparing to send a replacement unit, but I’m wondering if there is a systemic issue with the devices or remote servers that may be coming into play.
Packet captures show that traffic between the Homebase 2 and the Amazon servers is flowing. The only error I saw was a TLS certificate error for one of the servers (22.214.171.124). Perhaps that is the issue, but all the other traffic looked fine. No blocked traffic in the firewall logs.