Headphone life q20 won’t charge

Just bought Headphone life q20, pulled it out of the box, it won’t complete charging, led is solid red. First started charging on laptop, then wall. Changed the cable to a known working cable, same deal. Disappointed!

You tried 1 and 2 so for sure a warranty issue.

Quote serial number and order details

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We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Please try the following steps to see if it helps at all.

-Try a different wall charger and cable to charge the earbuds at least 24 hours no matter the indicator is on or off

  • Make sure the wall charger and cable used can work properly before testing it

If the issue still persists, don’t worry, please don’t hesitate to contact us at service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.

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