floodlight camera not recording video
Please contact firstname.lastname@example.org.
@Dick4 Thank you for reaching out!
In this case, please try to raise the Motion Detection sensitivity for a try.
- Please make sure your camera is online.
- Please make sure you have enabled motion detection in your camera settings. You can go to check from the menu My devices > Select Camera > Camera Settings > Motion detection.
- Please make sure you have set the suitable motion detection sensitivity level according to the sensitivity setup guide.
- Please make sure you have enabled Video Record in the Security mode you have selected. You can go to check from the menu Security > Home/Away > Home/Away Settings > Video Record.
Any other concerns we can address in the future, please feel free to contact us.
Thank you for your support. Have a lovely day.