Firmware update problem? Nebula Capsule 2

I was successfully using my nebula 2.0 in May, but now it won’t move off the nebula logo screen.

Have tried to pair with my phone and it says - ensure you firmware is up to date.

I have downloaded the flow toys updater, but when I plug the capsule in - no device is recognised.

Can’t seem to manually reset either by using power/volume + buttons (just never moves off the Nebula home icon)

What shall I do?

I saw a video that requires me to take the capsule apart to manually reset, but this seems rather hard!

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Have you contacted support yet?

Hey @leah.howard16
Just to add the support address is or for the Middle East and Africa