In order to look into this issue, could you please send us an email to firstname.lastname@example.org?
Please also let us know your eufy account and the serial number for your device.
Thank you so much for your patience. Looking forward to getting you taken care of as soon as possible!
Can any other eufy doorbell users tell me what kind of network speed that it displays on a live feed?
Bumping this up.
Eufy Video Doorbell 1080p (wired)
Same problem here. I have a Wired Doorbell, T8201, that records only some events. I have set Sensitivity to 100% and restricted the Activity Zone to the area directly in front of the house. I have tested it repeatedly but still it only records some events, the live feed shows everything. Obviously the camera is working just fine, the problem must be with the software. This is not good enough, I want all events recorded.
I have reported this problem to Eufy Support and am waiting their reply, I will update this when I hear back. Until then I will not install the Eufy Cam2 Pro that I have recently purchased.