Eufy security video record

I’ve been using video doorbell and outdoor wireless camera for a while. Although video doorbell is saving recordings as soon there is a motion but when tried to use on the outdoor to just record. It says its been saved to my local albums yet nothing can be found. Subscribed to cloud storage, thinking this might be solution, no still the same. I want to be able to record video whenever I need to but can not find this been saved anywhere. Any suggestions?

My suggestion is to try a reset and if that doesn’t work then contact support