Eufy robovac 11 won’t move forward


Since july we got the Eufy robovac 11. Very happy about it, but since this weekend it won’t move forward. It will only move forward when pressed auto and the forward button afterwards.
So not when you only press the forward button or press any cleaning button on its own.
Everything is clean, also took the battery out once.

Who can help? Thank you!

Have you cleaned the bumper properly.
Nothing stucks there?
The wheels and the brushes are rotating free?

If so, you can try a kind of reset, removing the battery and after 1 min connect it again.
It this doesn’t help you should contact the support.

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