eufy doorbell: low audio over doorbell speaker


When I’m using my iPhone to speak to someone over my eufy doorbell video camera, I can hear the person at the door very fine but they can hear me very barely over the doorbell speaker.
I set up my loudness volume’s in my iPhone to maximum.

Any ideas for a useful resolution?

Thank you for reaching out.

We really appreciate you reaching out and letting us know your concern.

For the doorbell sound issue, did it hapeneed when you first using the device?

Is the speaker has low vulumn or no sound at all? Please let us know the serial number of your doorbell device and send an email to

Apologized again for any inconvenience caused. Any other concerns we can address in the future, please feel free to contact us.

Eufy security aop, iOS and firmware in doorbell and homebase2 are up-2-date.

It seems that the problem is only at the first using.

‚My way if solution‘:

  • I disable Bluetooth on my iPhone once.

  • Then I regulate the volume (both !!!) in the eufy security app.

  • Then I activate Bluetooth in my iPhone.

  • Then I regulate the volume in the app louder again.

  • Then I can hear my speak louder of the doorbell speaker.

  • And now when I change the volume it‘s effective in the doorbell speaker. I speak over the iPhone/app to the person in front of the doorbell and the speak is louder.

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